COVID-19

April 9, 2020

Everyone is impacted by the events gripping our community. CoreFirst Bank & Trust wants to help in any way we can and are making the following automatic changes for customers during the month of April, 2020. If you have received one of the fees listed below since April 1st, it will be reversed automatically without you having to do anything.

  • Monthly maintenance fees will be waived on personal Access and Relationship Checking Accounts
  • Monthly maintenance fees will be waived on personal Statement Saving and Money Market Accounts
  • Excessive withdrawal fees will be waived on personal savings accounts
  • Foreign network ATM charges will be waived on personal accounts 

If you have other concerns surrounding your CoreFirst deposit or loan accounts, we have solutions ready. Simply reach out to us at 785-267-8900 or 1-800-280-0123. Our Call Center is experiencing a high volume, but our team is dedicated to keeping your wait time minimal. Our Personal Bankers may be able to help with one of the following options:

  • An increase in mobile deposit limits when needed
  • Hardship loan relief on installment, mortgage and commercial loans
  • Hardship payment relief on credit cards
  • Access to a consumer line of credit1
  • Information for businesses on SBA loans including the Paycheck Protection Program 

1 Subject to application and credit approval.

March 31,2020

With recent stay-at-home orders and with the increased emphasis on social distancing, we will adjust our drive thru hours effective April 1, 2020. Make sure to check here for a listing of our branches and their adjusted hours. Most locations will have the following hours of operation.

Monday - Friday9:00 AM - 6:00 PM
Saturday9:00 AM - Noon
Sunday Closed

As a reminder you can make an appointment at any time to open an account, sign paperwork or visit a safe box by calling 785-267-8900 or 800-280-0123.

March 26, 2020

At CoreFirst Bank & Trust, we stand ready to help you any way we can. Concern for our customers, community and team are at the core of each new plan and precaution. This commitment means that we are OPEN and ready to help YOU.

We Can Help

We know many of our customers are facing reduced pay, sudden expenses and layoffs. If you are experiencing financial hardship due to COVID-19, we encourage you to contact us and speak to a Personal Banker at 785-267-8900 or 1-800-280-0123: 8AM - 6PM, Monday-Friday or 9AM to Noon on Saturday. Let’s talk about ways we may be able to help. Below are just a few: 

  • An increase in mobile deposit limits when needed
  • Credit Card1 options that include flexible balance transfer opportunities
  • Possible options for hardship loan extensions on installment, mortgage and commercial loans
  • Access to a consumer credit line1
  • Guidance on government programs to help small businesses 

Banking At A Distance

  • Our branches are open regular hours for drive-thru service. Appointments can be made for certain transactions or to visit a safe box. Our in-store locations are closed until further notice
  • Bank online at CoreFirstBank.com or through our Mobile App
  • Apply or open an account online at CoreFirstBank.com
  • Use Pay-A-Friend or Mobile Deposit
  • Enroll your debit/credit card for Apple or Samsung Pay for tap and pay at merchants
  • Access your accounts by phone at 785-267-8500 or 1-800-280-0123
  • Utilize dozens of CoreFirst ATMs
  • Chat at CoreFirstBank.com or talk to a Personal Banker at 785-267-8900 or 1-800-280-0123

Protect Yourself

Cyber criminals are working hard to exploit individuals during these uncertain times.  As a reminder, CoreFirst would never contact you and ask to verify your social security number, password, PIN or access code. Please stay on the lookout for:

  • Imposter charity scams – research before you give
  • Virus products that claim to prevent or cure – these products are a hoax
  • Work from home schemes – if it sounds too good to be true, question it
  • Watch for malware – always be careful of clicking links in emails you weren’t expecting 

Thank You

The continued trust you place in us for all your banking and business needs is the fuel to our fire. We are excited for the day we are able to open our lobbies and see you again. Until that time, we’re still here, ready to help. Special wishes to those working the front line, including our own team, doing the hard work that keeps the rest of us comforted, healthy and safe as we ride out the storm. We are forever grateful.

For the latest updates and resources available, check back often. Together, we can and will get through this.

 

1Subject to application and credit approval.


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